FAQ's

What bag sizes are available?

We have three bag sizes available:

- Small (28cm width, 11cm depth, 21cm height)
- Medium (38cm width, 13cm depth, 31cm height)
- Large (48cm width, 23cm depth, 35cm height).

Answering all of your burning questions, so you can purchase our Essential Bags with ease.

What shipping options are available?

The Essential Bag & Co ships Australia-wide using our trusted Aramex shipping service.

We offer standard & express shipping options at the checkout.

Shipping to major cities or urban areas takes approximately 2-3 business days.

Shipping to rural areas can take up to 7 business days.

Please note - shipping times may vary depending on volumes of orders, public holidays or shipping weather delays.

We always do our best to get your order to you as quickly as possible, because we can't wait for you to receive your essential bag!

Answering all of your burning questions, so you can purchase our Essential Bags with ease.

What is your return policy?

We want you to love your Essential Bag as much as we do, that's why if you aren't completely satisfied, or you have encountered an issue, we have a return policy that can assist.

Our full return policy can be found here

If your order meets our return conditions, you can organise a return via our returns portal link below.

Answering all of your burning questions, so you can purchase our Essential Bags with ease.

I am having trouble ordering. How do I get assistance?

We are sorry to hear you are having troubles. We would love to help you get your Essential Bag order placed.

Please reach out to our friendly team via the contact us page. Or, email:

hello@theessentialbag.com.au

Answering all of your burning questions, so you can purchase our Essential Bags with ease.